Data Deletion

Disconnecting an account

You can disconnect any connected platform at any time from the Accounts page in your dashboard. Disconnecting immediately deletes the stored access and refresh tokens for that platform, and AuraOS loses all ability to read from or publish to it.

Disconnecting does not delete your AuraOS account, your publishing history, or media you have uploaded. It also has no effect on posts already published to that platform — those remain on the platform and are managed there. To remove everything, request account deletion below.

Requesting full account deletion

To delete your AuraOS account and all associated data, email support@auraosstudio.com from the email address registered to your account, with the subject line Account deletion request.

We verify the request comes from the account holder, then delete the data within 30 days and confirm by email once complete.

What gets deleted

• Account record — your name, email address and profile picture.
• OAuth tokens — all stored access and refresh tokens for connected platforms.
• Publishing history — scheduled and completed posts, publish jobs and their status records.
• Uploaded media — videos and images you uploaded, plus rendered exports, removed from our cloud storage.
• Generated clips — clips and transcripts produced by ClipGenius from your uploads.
• Editor projects — saved projects, templates and drafts.

What is not deleted

• Content already published — posts published to Instagram, YouTube, LinkedIn or TikTok live on those platforms and are governed by their policies. Delete them in the platform itself.
• Encrypted backups — data may persist in routine backups for a short period before being overwritten in the normal cycle.
• Records we must keep — anything we are required to retain by law, retained only for as long as required.

Data retention

While your account is active, uploaded media and generated clips are retained so you can continue working with them. We do not automatically delete them on a schedule. If you want specific media removed without deleting your whole account, email us and say which items.

Meta / Instagram data

For Instagram, AuraOS stores only the access token and the Instagram Business Account ID needed to publish on your behalf. We do not store your Instagram followers, direct messages, or comments. Disconnecting Instagram from the Accounts page deletes that token immediately. You can also revoke AuraOS from Facebook Settings → Business Integrations.

Contact

Questions about deletion or retention: support@auraosstudio.com